We innovate, develop, design, integrate and implement all activities concerning payment systems and back office operations. In short we handle the whole process from Concept to Completion.

We operate across all system streams and issues covering:

• Commercial Banks, Central Banks, Clearing Houses
• Wholesale, retail, international
• SWIFT, RTGS, ACH, ATM, EFTPOS, Credit Card, Mobile-payments, Micro-payments, CUGs (Closed User Groups), Payment “Clubs”
• Regulatory, Oversight and Supervision issues; Basel II Operational Risk

Description of services offered by Citadel Advantage in North America

	Payment Systems Design and Implementation – involves creating a sound payments system environment that meets the client’s business requirements in the payments, liquidity and treasury management areas that melds into the structured IT operations environment. Examples of the design range include policies and procedures related to personnel and operations, business objectives, system rules and procedures, operations procedures & manuals and controls, quality assurance programs, industry certification, and operating thresholds and parameters.
	Professional Courses and Training – which offers a wide & comprehensive range of professional courses and training for commercial and central banks in the areas of; Operational Risk Management (for Basel II and for back-office risk mitigation), Specific Operational Risk Management areas including Business Continuity Planning, Anti Money Laundering & Payment Systems, and Liquidity Management. Our courses, training material, and case studies are up-to-date and topical and reflect the real world. Our training is focused, practical and is aimed at enhancing the application of learned concepts by the participants in their working environment. We provide a perfect balance between theory and real world application which incorporates the use of real-life case studies to illustrate the course material, so enhancing the learning process. Training courses are offered as Public Courses, In-house Courses (at the client’s location) and as Tailored Courses (to meet an organizations specific needs).
	Operations Risk Assessment & Mitigation – involves creating a sound control environment that reduces internal and external threats to the institution’s tolerance level and establishes a structured environment for IT operations. This is based on a sound assessment of the operational risks and the creation of appropriate policies and procedures which reduce these risks. Examples of controls include policies and procedures related to personnel and operations, segregation of duties and dual controls, data entry controls, quality assurance programs, industry certification, and operating thresholds and parameters.

Areas of expertise

STRATEGIC LEVEL

• Policy development (at central bank, industry association and financial institution levels)
  &nbsp&nbsp in areas such as payment system strategy development, operational risk mitigation,
  &nbsp&nbsp bank supervision and national legislation
• External Consultant & Advisors - various advisory roles on bank and bank systems to
  &nbsp&nbsp central banks, banking associations and financial institutions.

OPERATIONS LEVEL

• RTGS design, development and implementation (at central bank and financial institution level)

• SWIFT expertise in interfacing design, usage, CUG development and implementation
• SWIFT operational expertise
• Risk Assessment and Mitigation at a bank operations level (this is especially suited for Basel
  &nbsp&nbsp II operational risk requirements)
• Bank product design and development including legal aspects, document design,
  &nbsp&nbsp establishment of procedures
• Operations management – branch operations management, electronic banking operations
  &nbsp&nbsp management, international trade finance (import-export)
• Education & training of bank staff in all operations aspects

SOFTWARE

• Banking software design, development and implementation (both in “in-house” and
  &nbsp&nbsp at commercial software firms) uniquely geared towards to functionality and usability. This
  &nbsp&nbsp includes payment systems, trade finance, commercial RTGS systems, wholesale and retail
  &nbsp&nbsp payments and e-commerce.
• Business Analysis - business/systems analysis, writing functional specifications, quality
  &nbsp&nbsp assurance and the reengineering of payments procedures and internal business practices.
• Education & training of bank staff in all aspects of specific software
• Project management – project management roles
• Systems implementation & implementation engineering

  For more information, please download our corporate brochure by clicking here
  or visit corporate website.

  Interested in Citadel Advantage's services in North America?

  Contact us via our online form or call (800) 279-4185 for more information.